I've used the 12x12 ShelterLogic maybe six times. A truss bar broke. When calling the 800 number they tell you no parts are available. How do they build them in the first place without parts? $300 wasted. Next one I buy will be a cheap off-brand. Why spend the money if it can't be repaired?

Despite what it may say on the canopy itself and on the assembly sheet included with the canopy, ShelterLogic does not sell replacement parts.

I had a truss bar bend then break. Following the instructions on the Assembly Sheet I called Customer Service to order a replacement. I was told, "We do not sell replacement parts for ANY of our pop-up canopies."

So after spending over $300 and two uses, its off to the dumpster. It seems very desceptive that the tell you that you can get replacement parts when in fact you can not!

After purchasing several canopies and gazebo's from Lowe's which did not survive any breaze over 10 mph or rain over one inch, I decided to purchase a canopy that could be partially disassembled if a storm is forcasted to come to my backyard.

The canopy itself does need more than two people to set up since most peoples' wing span is less than the width of the canopy. It takes two people to pull it apart plus one to hold the other side still. Once the canopy is fully extended, placing the cover over it is fairly simple once you have the corner seams in the corners and the top braces in the center of the cover. Deploying the four corner legs can be done with one person. Once you have it all together, the straps on the underside of the canopy can be secured to the frame. I gave it less than five stars for the difficulty of threading the polyester straps throug the plastic buckles. If the straps was just a couple of inches longer it would be a much easier excercise.

Report from the first "frog choker" rain we had last night. I had about three inches of rain on my pool cover and found that the corners of the cover pulled through the frame. The frame appeared to be bent, but I think that the frame is OK since what I think I witnessed was the "torgue" of the frame causing the legs to 'splay" outwards. Once I placed the corners back on the frame, the legs seemed to straighten back up again. The corners are lined with velcro as are the corner poles, so a nice fit is always there. I think that the unit will survive a gust of wind as long as its protected from strong, consistent winds from any direction (people from the breadbasket states take note. :)


Overall I am satisfied with the construction and fit. I don't think that the unit can be placed in a unprotected area without some wind damage. It seems to handle rain although the makers might consider placing rivets in the canopy at strategic places to drain the collected rain water.